COD delivered a week ago, cash collected, your account still empty — remittance lag is a real working-capital issue, and chasing it needs the paperwork nobody enjoys. The systematic way to track and escalate stuck COD money.
Decode the cycle first
'T+7' typically means seven working days from delivery or from the remittance run — carriers batch weekly, so a Friday delivery and a Tuesday run mean your cash starts its journey five days after collection. Know which clock your carrier uses before chasing.
The audit trail that matters
Every carrier issues a remittance report — delivery date, COD amount, deductions (fee, RTO share), remittance date. Match each remitted line to your orders monthly — the shipments missing from the report are your follow-up list, automatically.
The escalation ladder
Written ticket with AWB + delivery date + amount — the paper trail that survives. Escalate to account manager on repeat misses; a single late remittance is ops noise, a pattern of them is a policy. Documented patterns get action.
When to act on the signal
A carrier chronically late on remittance is telling you something — cash flow reliability is a carrier-selection criterion, not a hope. On your COD-heavy lanes, the fastest-remitting carrier is worth a small freight premium.
Pakka Parcel automates exactly this — the pipeline from order to AWB without the manual steps.
See how →The playbook
Know your carrier's remittance clock
From delivery or from run-day — it matters.
Match remittance reports monthly
Missing lines = the follow-up list.
Ticket every stuck payment
AWB + date + amount in writing — always.
Factor remittance into carrier choice
T+2 vs T+7 is a real rate difference.
