The courier invoice arrives monthly, you pay it, done — and somewhere in there are the ₹90 weight re-bills and surcharge creep that nobody queried. Freight reconciliation is unglamorous, slightly tedious, and returns 2–8% of shipping spend to sellers who do it.
Where the over-billing hides
Weight disputes lead — the courier's scale says 2.1 kg where you booked 1.4. Then surcharge drift: fuel % that crept without a rate-card update, remote-area charges on pincodes that aren't, COD fees at a higher slab. Each is small; together they're a monthly leak.
The evidence that wins disputes
Your booking record (declared weight), a photo of the packed parcel on the scale, and the tracking timeline. Carriers fold on documented disputes; they stand firm on 'I think it was lighter'. The dispute process exists — sellers just rarely use it.
The monthly routine
Export bookings → match invoice lines → flag weight/fee discrepancies → raise disputes in writing → track credits. An hour monthly at 300 orders, and the disputed amounts are real: sellers recover ₹2,000–8,000/month routinely.
Why the tooling exists
This is exactly why Pakka Parcel builds reconciliation in — booking record vs invoice line automatically, discrepancies flagged not discovered. The audit that took an hour becomes the flagged list that takes ten minutes.
Pakka Parcel automates exactly this — the pipeline from order to AWB without the manual steps.
See how →The playbook
Photo packed orders on the scale
The evidence file that wins disputes.
Match invoice lines to bookings
Weight and fee deltas flag themselves.
Dispute in writing, always
Verbal complaints die; written disputes credit.
Reconcile monthly
The leak compounds — catch it while the trail is fresh.
