Evidence the parcel reached the consignee — signature, OTP confirmation, photo or geo-stamp. The document that ends disputes.
PP
Pakka Parcel Editorial
October 22, 2026 · 4 min read
In 45 seconds
POD (Proof of Delivery): Evidence the parcel reached the consignee — signature, OTP confirmation, photo or geo-stamp.
Why you care: POD is your defence in 'never received' claims and required for B2B billing.
In practice: Customer claims non-delivery → courier produces OTP + geo-tagged doorstep photo → claim closed in your favour.
Every Indian courier, inside your store. An order comes in,
we quote every connected carrier on the order page — you book the best rate, hyperlocal or national.
POD (Proof of Delivery) — Evidence the parcel reached the consignee — signature, OTP confirmation, photo or geo-stamp. The document that ends disputes.
Why it matters to your store
POD is your defence in 'never received' claims and required for B2B billing. OTP-verified delivery has largely replaced signatures in Indian e-commerce.
This is the vocabulary every courier invoice, NDR report and rate card is written in — learn it once, save money forever.
Customer claims non-delivery → courier produces OTP + geo-tagged doorstep photo → claim closed in your favour.
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line
on an invoice or a lever on your margins. Pakka Parcel is built so you rarely have to think about it:
statuses normalise, bills reconcile, and quotes already include the surcharges.
Ship every courier without leaving your store
Pakka Parcel is the multi-courier layer for Indian stores — hyperlocal and national carriers in one booking flow.
Porter, Borzo & national carriers, on the order page
Live rate comparison on every order
Your own courier accounts or ours — your rates apply
Carrier rate & platform fee shown as separate lines
COD collection & tracking built in
Works with Shopify & WooCommerce
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