Why you care: Knowing which stage a stuck parcel sits in tells you who to chase — origin hub stalls are pickup problems; OFD stalls are last-mile; linehaul stalls are the network.
In practice: 'Stuck 3 days' means something different in transit (wait) vs at destination hub (call the local branch) vs OFD (call the customer).
Every Indian courier, inside your store. An order comes in,
we quote every connected carrier on the order page — you book the best rate, hyperlocal or national.
Shipment Lifecycle — The complete arc: booked → manifested → picked → linehaul → destination hub → OFD → delivered/NDR → (returned). Each stage has an owner and a clock.
Why it matters to your store
Knowing which stage a stuck parcel sits in tells you who to chase — origin hub stalls are pickup problems; OFD stalls are last-mile; linehaul stalls are the network.
This is the vocabulary every courier invoice, NDR report and rate card is written in — learn it once, save money forever.
'Stuck 3 days' means something different in transit (wait) vs at destination hub (call the local branch) vs OFD (call the customer).
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line
on an invoice or a lever on your margins. Pakka Parcel is built so you rarely have to think about it:
statuses normalise, bills reconcile, and quotes already include the surcharges.
Ship every courier without leaving your store
Pakka Parcel is the multi-courier layer for Indian stores — hyperlocal and national carriers in one booking flow.
Porter, Borzo & national carriers, on the order page
Live rate comparison on every order
Your own courier accounts or ours — your rates apply
Carrier rate & platform fee shown as separate lines
COD collection & tracking built in
Works with Shopify & WooCommerce
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