The contracted service standard — pickup adherence, TAT, claim turnaround, POD timelines — with remedies when the carrier misses.
PP
Pakka Parcel Editorial
October 22, 2026 · 4 min read
In 45 seconds
SLA (Service Level Agreement): The contracted service standard — pickup adherence, TAT, claim turnaround, POD timelines — with remedies when the carrier misses.
Why you care: SLAs only matter if you measure them.
In practice: '95% of OFD shipments delivered same day' in the SLA → you measured 89% → grounds for credit or a rate talk.
Every Indian courier, inside your store. An order comes in,
we quote every connected carrier on the order page — you book the best rate, hyperlocal or national.
SLA (Service Level Agreement) — The contracted service standard — pickup adherence, TAT, claim turnaround, POD timelines — with remedies when the carrier misses.
Why it matters to your store
SLAs only matter if you measure them. Track first-attempt delivery %, TAT adherence and claim resolution per carrier monthly — it's the data behind your next rate negotiation.
This is the vocabulary every courier invoice, NDR report and rate card is written in — learn it once, save money forever.
'95% of OFD shipments delivered same day' in the SLA → you measured 89% → grounds for credit or a rate talk.
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line
on an invoice or a lever on your margins. Pakka Parcel is built so you rarely have to think about it:
statuses normalise, bills reconcile, and quotes already include the surcharges.
Ship every courier without leaving your store
Pakka Parcel is the multi-courier layer for Indian stores — hyperlocal and national carriers in one booking flow.
Porter, Borzo & national carriers, on the order page
Live rate comparison on every order
Your own courier accounts or ours — your rates apply
Carrier rate & platform fee shown as separate lines
COD collection & tracking built in
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