A server-to-server push — the carrier POSTs status changes to your endpoint instead of you polling. HMAC-signed so you can verify it's really them.
PP
Pakka Parcel Editorial
October 22, 2026 · 4 min read
In 45 seconds
Webhook: A server-to-server push — the carrier POSTs status changes to your endpoint instead of you polling.
Why you care: Webhooks are what make tracking 'live' — status flows to your store the moment the courier scans, not on a cron delay.
In practice: Courier fires status webhook → Pakka Parcel verifies the signature → order status updates → customer gets the shipping email.
Every Indian courier, inside your store. An order comes in,
we quote every connected carrier on the order page — you book the best rate, hyperlocal or national.
Webhook — A server-to-server push — the carrier POSTs status changes to your endpoint instead of you polling. HMAC-signed so you can verify it's really them.
Why it matters to your store
Webhooks are what make tracking 'live' — status flows to your store the moment the courier scans, not on a cron delay.
This is the vocabulary every courier invoice, NDR report and rate card is written in — learn it once, save money forever.
Courier fires status webhook → Pakka Parcel verifies the signature → order status updates → customer gets the shipping email.
The bottom line
Shipping jargon is really just the billing manual in disguise — every term on this list maps to a line
on an invoice or a lever on your margins. Pakka Parcel is built so you rarely have to think about it:
statuses normalise, bills reconcile, and quotes already include the surcharges.
Ship every courier without leaving your store
Pakka Parcel is the multi-courier layer for Indian stores — hyperlocal and national carriers in one booking flow.
Porter, Borzo & national carriers, on the order page
Live rate comparison on every order
Your own courier accounts or ours — your rates apply
Carrier rate & platform fee shown as separate lines
COD collection & tracking built in
Works with Shopify & WooCommerce
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