Shipping customer returns is a solved problem — if you respect the three things that actually decide whether it arrives well: packaging, carrier pick, and knowing the rules before you print the label.
Packaging that survives the network
Send the customer packaging guidance: original box, padding, label over old labels. The return leg is your QC checkpoint.
Which courier to book
Reverse pickup where serviceable; cheapest surface otherwise.
| Decision | Recommendation |
|---|---|
| What it costs | ₹90–140 reverse |
| Rules & restrictions | Reverse serviceability is narrower — check the pincode first |
| Fragile? | Yes — double-box and insure |
Photo: Rosebox / Unsplash
The booking flow
Pack and measure
Weigh it AND measure the box — volumetric beats scale weight on light-but-big parcels.
Quote per order
Get rates across every carrier on Pakka Parcel — the cheapest lane-winner changes order to order.
Book and label
Wallet holds the amount, AWB generates, thermal label prints.
Track to door
Status syncs back to the store; the customer stops asking where it is.
Every carrier prices weight, dims and zone differently — the per-order quote is the whole game.
See how →Before you promise shipping on this
Reverse serviceability is narrower — check the pincode first. Verify serviceability on your actual delivery pincodes, and on anything fragile or high-value, buy the insurance — it costs less than one claim.
